Dignity Health Arizona General Hospital

(480) 410-4500 · 9130 East Elliot Road, Mesa, AZ 85212

Overview

Dignity Health Arizona General Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030139. The hospital type is acute care hospitals. The address is 9130 East Elliot Road, Mesa, AZ 85212.

Facility ID 030139
Facility Name DIGNITY HEALTH ARIZONA GENERAL HOSPITAL
Address 9130 East Elliot Road
Mesa
AZ 85212
County Maricopa
Telephone (480) 410-4500
Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Emergency Services Yes
Overall Rating (Measures: 16)

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: .
Better than the national value: , No different: , Worse:
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 1.
Better than the national value: 0, No different: 1, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 1.
Better than the national value: 0, No different: 1, Worse: 0
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: .
Better than the national value: , No different: , Worse:
5
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 4.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: , Response Rate: % (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wanted
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted
Patients who reported that they "Usually" received bathroom help as soon as they wanted
Patients who reported that they "Always" received help after using the call button as soon as they wanted
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted
Patients who reported that they "Usually" received help after using the call button as soon as they wanted
Patients who reported that their room and bathroom were "Always" clean
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean
Patients who reported that their room and bathroom were "Usually" clean
Cleanliness - linear mean score
Cleanliness - star rating
Patients who reported that their nurses "Always" communicated well
Nurse communication - linear mean score
Patients who reported that their nurses "Sometimes" or "Never" communicated well
Nurse communication - star rating
Patients who reported that their nurses "Usually" communicated well
Patients who reported that their doctors "Always" communicated well
Doctor communication - linear mean score
Patients who reported that their doctors "Sometimes" or "Never" communicated well
Doctor communication - star rating
Patients who reported that their doctors "Usually" communicated well
Patients who reported that they "Always" received help as soon as they wanted
Staff responsiveness - linear mean score
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted
Staff responsiveness - star rating
Patients who reported that they "Usually" received help as soon as they wanted
Patients who reported that staff "Always" explained about medicines before giving it to them
Communication about medicines - linear mean score
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them
Communication about medicines - star rating
Patients who reported that staff "Usually" explained about medicines before giving it to them
Discharge information - linear mean score
Patients who reported that NO, they were not given information about what to do during their recovery at home
Discharge information - star rating
Patients who reported that YES, they were given information about what to do during their recovery at home
Patients who "Agree" they understood their care when they left the hospital
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital
Care transition - linear mean score
Patients who "Strongly Agree" they understood their care when they left the hospital
Care transition - star rating
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital
Patients who "Agree" that the staff took my preferences into account when determining my health care needs
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs
Patients who "Agree" that they understood their responsiblities in managing their health
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health
Patients who "Strongly Agree" that they understood their responsiblities in managing their health
Patients who reported that NO, they did not discuss whether they would need help after discharge
Patients who reported that YES, they did discuss whether they would need help after discharge
Patients who reported that their doctors "Always" explained things in a way they could understand
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand
Patients who reported that their doctors "Usually" explained things in a way they could understand
Patients who reported that their doctors "Always" listened carefully to them
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them
Patients who reported that their doctors "Usually" listened carefully to them
Patients who reported that their doctors "Always" treated them with courtesy and respect
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect
Patients who reported that their doctors "Usually" treated them with courtesy and respect
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)
Overall hospital rating - linear mean score
Overall hospital rating - star rating
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.
Patients who reported that their nurses "Always" explained things in a way they could understand
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand
Patients who reported that their nurses "Usually" explained things in a way they could understand
Patients who reported that their nurses "Always" listened carefully to them
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them
Patients who reported that their nurses "Usually" listened carefully to them
Patients who reported that their nurses "Always" treated them with courtesy and respect
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect
Patients who reported that their nurses "Usually" treated them with courtesy and respect
Patients who reported that the area around their room was "Always" quiet at night
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night
Patients who reported that the area around their room was "Usually" quiet at night
Quietness - linear mean score
Quietness - star rating
Patients who reported NO, they would probably not or definitely not recommend the hospital
Patients who reported YES, they would definitely recommend the hospital
Recommend hospital - linear mean score
Patients who reported YES, they would probably recommend the hospital
Recommend hospital - star rating
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects
Summary star rating
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patients
Death rate for heart attack patients
Death rate for CABG surgery patients
Death rate for COPD patientsNumber of Cases Too Small
Death rate for heart failure patientsNumber of Cases Too Small
Death rate for pneumonia patientsNumber of Cases Too Small
Death rate for stroke patients
Postoperative Acute Kidney Injury Requiring Dialysis Rate
Postoperative Respiratory Failure Rate
Serious blood clots after surgeryNumber of Cases Too Small
Blood stream infection after surgery
A wound that splits open after surgery on the abdomen or pelvis
Accidental cuts and tears from medical treatmentNumber of Cases Too Small
Pressure soresNo Different Than the National Rate480.59
Deaths among Patients with Serious Treatable Complications after Surgery
Collapsed lung due to medical treatmentNo Different Than the National Rate880.25
Broken hip from a fall after surgeryNo Different Than the National Rate820.11
Serious complicationsNo Different Than the National Value0.99
Perioperative Hemorrhage or Hematoma RateNumber of Cases Too Small

Location Information

Street Address 9130 EAST ELLIOT ROAD
City MESA
State AZ
Zip Code 85212

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Mountain Vista Medical Center, Lp 1301 South Crismon Road, Mesa, AZ 85209(480) 358-61002
Arizona Spine and Joint Hospital 4620 East Baseline Road, Mesa, AZ 85206(480) 832-4770
Banner Desert Medical Center 1400 South Dobson Road, Mesa, AZ 85202(480) 412-32022
Banner Baywood Medical Center 6644 East Baywood Avenue, Mesa, AZ 85206(480) 321-20003
Hacienda Children's Hospital, Inc. 610 West Jerome Avenue, Mesa, AZ 852106022434231
Banner Heart Hospital 6750 East Baywood Avenue, Mesa, AZ 85206(480) 854-50504

Hospitals in the state of AZ

Hospital NameAddressTelephoneOverall Rating
Verde Valley Medical Center 269 South Candy Lane, Cottonwood, AZ 86326(928) 639-60004
Honorhealth Deer Valley Medical Center 19829 North 27th Avenue, Scottsdale, AZ 85258(623) 879-52554
Banner Boswell Medical Center 10401 West Thunderbird Boulevard, Sun City, AZ 85351(623) 977-72114
Mayo Clinic Hospital 5777 East Mayo Boulevard, Phoenix, AZ 85054(480) 515-62965
St. Mary's Hospital 1601 West St Mary's Road, Tucson, AZ 85745(520) 872-30003
St. Joseph's Hospital and Medical Center 350 West Thomas Road, Phoenix, AZ 85013(602) 406-30004
Banner Ironwood Medical Center 37000 North Gantzel Road, Queen Creek, AZ 85140(480) 394-40304
Flagstaff Medical Center 1200 North Beaver Street, Flagstaff, AZ 86002(928) 779-33664
Mercy Gilbert Medical Center 3555 South Val Vista Drive, Gilbert, AZ 85297(480) 728-80004
Yavapai Regional Medical Center 1003 Willow Creek Road, Prescott, AZ 86301(928) 445-27003
Find all hospitals in the state of AZ

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.