Mercy Health Saint Mary's is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #230059. The hospital type is acute care hospitals. The address is 200 Jefferson Avenue Se, Grand Rapids, MI 49503. The overall rating is 4.
| Facility ID | 230059 |
| Facility Name | MERCY HEALTH SAINT MARY'S |
| Address |
200 Jefferson Avenue Se Grand Rapids MI 49503 |
| County | Kent |
| Telephone | (616) 685-5000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Church |
| Emergency Services | Yes |
| Overall Rating | 4 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 6. Better than the national value: 0, No different: 5, Worse: 1 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 1, No different: 6, Worse: 0 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 10. Better than the national value: 2, No different: 8, Worse: 0 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 11. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 71% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 6% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 23% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 65% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 5% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 30% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 76% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 7% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 17% |
| Cleanliness - linear mean score | Score: 89 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 85% |
| Nurse communication - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 2% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 13% |
| Patients who reported that their doctors "Always" communicated well | Percent: 82% |
| Doctor communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 3% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 15% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 68% |
| Staff responsiveness - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 5% |
| Staff responsiveness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 27% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 65% |
| Communication about medicines - linear mean score | Score: 80 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 16% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 19% |
| Discharge information - linear mean score | Score: 90 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 10% |
| Discharge information - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 90% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 40% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 4% |
| Care transition - linear mean score | Score: 83 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 56% |
| Care transition - star rating | Rating: 4 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 34% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 4% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 62% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 4% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 50% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 42% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 3% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 55% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 11% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 89% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 77% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 4% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 81% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 3% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 16% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 10% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 4% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 16% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 80% |
| Overall hospital rating - linear mean score | Score: 92 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 80% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 6% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 14% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 80% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 3% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 17% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 83% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 2% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 15% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 91% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 1% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 8% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 64% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 6% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 30% |
| Quietness - linear mean score | Score: 86 (scale 1-100) |
| Quietness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 3% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 80% |
| Recommend hospital - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 17% |
| Recommend hospital - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 51% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 27% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 22% |
| Summary star rating | Rating: 4 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 8% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 92% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 425 | 2.4 | |
| Death rate for heart attack patients | No Different Than the National Rate | 83 | 14.2 | |
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 208 | 7.6 | |
| Death rate for heart failure patients | Worse Than the National Rate | 405 | 14.1 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 380 | 16 | |
| Death rate for stroke patients | No Different Than the National Rate | 211 | 15.8 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1328 | 1.31 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 1200 | 6.73 | |
| Serious blood clots after surgery | No Different Than the National Rate | 2361 | 3.56 | |
| Blood stream infection after surgery | No Different Than the National Rate | 1333 | 5.03 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 421 | 1.00 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1361 | 2.01 | |
| Pressure sores | No Different Than the National Rate | 4924 | 0.28 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 100 | 167.81 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 7831 | 0.24 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 6921 | 0.10 | |
| Serious complications | No Different Than the National Value | 0.94 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 2255 | 2.07 |
| Street Address |
200 JEFFERSON AVENUE SE |
| City | GRAND RAPIDS |
| State | MI |
| Zip Code | 49503 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Spectrum Health | 100 Michigan St Ne, Grand Rapids, MI 49503 | (616) 391-1774 | 4 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Forest View Psychiatric Hospital | 1055 Medical Park Se, Grand Rapids, MI 49546 | (616) 942-9610 | |
| Pine Rest Christian Mental Health Services | 300 - 68th Street, Se, Grand Rapids, MI 49501 | (616) 455-5000 | |
| Grand Itasca Clinic and Hospital | 1601 Golf Course Road, Grand Rapids, MN 55744 | (218) 326-3401 | 4 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Holland Community Hospital | 602 Michigan Ave, Holland, MI 49423 | (616) 392-5141 | 5 |
| Oaklawn Hospital | 200 N Madison, Marshall, MI 49068 | (269) 781-4271 | 5 |
| Mclaren Central Michigan | 1221 South Drive, Mount Pleasant, MI 48858 | (989) 772-6700 | 5 |
| Mercy Health Hackley Campus | 1700 Clinton Street, Muskegon, MI 49442 | (231) 726-3511 | 5 |
| St Joseph Mercy Hospital | 5301 E Huron River Dr, Ypsilanti, MI 48197 | (734) 712-3456 | 5 |
| Spectrum Health Zeeland Community Hospital | 8333 Felch St, Zeeland, MI 49464 | (616) 772-4644 | 5 |
| University of Michigan Health System | 1500 E Medical Center Drive, Spc 5474, Ann Arbor, MI 48109 | (734) 615-7243 | 5 |
| Munson Healthcare Otsego Memorial Hospital | 825 N Center Ave, Gaylord, MI 49735 | (989) 731-2100 | 5 |
| Spectrum Health United Hospital | 615 S Bower Street, Greenville, MI 48838 | (616) 754-4691 | 5 |
| Saint Mary's Standish Community Hospital | 805 W Cedar St, Standish, MI 48658 | (989) 846-3400 | 5 |
| Find all hospitals in the state of MI | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Ssm Health St Mary's Hospital - Madison | 700 South Park St, Madison, WI 53715 | (608) 251-6100 | 5 |
| Ssm Health Saint Louis University Hospital | 3635 Vista Ave, Saint Louis, MO 63110 | (314) 577-8000 | 1 |
| Ssm Health St Mary's Hospital - Janesville | 3400 East Racine Street, Janesville, WI 53546 | (608) 373-8000 | 5 |
| Mary Black Health System Spartanburg | 1700 Skylyn Dr Po Box 3217, Spartanburg, SC 29307 | 8645733000 | 2 |
| Ochsner Lsu Health Shreveport-St Mary Medical Cent | 1 St Mary Place, Shreveport, LA 71101 | (999) 999-9999 | |
| St Mary Corwin Med Ctr, Centura Health | 1008 Minnequa Ave, Pueblo, CO 81004 | (719) 557-4000 | 4 |
| Saint Mary's Standish Community Hospital | 805 W Cedar St, Standish, MI 48658 | (989) 846-3400 | 5 |
| Ssm Health St Mary's Hospital -Centralia | 400 North Pleasant Avenue, Centralia, IL 62801 | (618) 436-8000 | 5 |
| Providence Saint John's Health Center | 2121 Santa Monica Blvd, Santa Monica, CA 90404 | (310) 829-5511 | 4 |
| Ssm Health St Mary's Hospital - St Louis | 6420 Clayton Rd, Saint Louis, MO 63117 | (314) 768-8000 | 4 |
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