Memorial Medical Center

(575) 522-8641 · 2450 South Telshor Blvd, Las Cruces, NM 88011

Overview

Memorial Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #320018. The hospital type is acute care hospitals. The address is 2450 South Telshor Blvd, Las Cruces, NM 88011. The overall rating is 2.

Facility ID 320018
Facility Name MEMORIAL MEDICAL CENTER
Address 2450 South Telshor Blvd
Las Cruces
NM 88011
County Dona Ana
Telephone (575) 522-8641
Hospital Type Acute Care Hospitals
Hospital Ownership Proprietary
Emergency Services Yes
Overall Rating 2

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 0, No different: 7, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 7.
Better than the national value: 1, No different: 6, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 11.
Better than the national value: 0, No different: 10, Worse: 1
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 857, Response Rate: 16% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 61%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 14%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 25%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 57%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 12%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 31%
Patients who reported that their room and bathroom were "Always" cleanPercent: 65%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 14%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 21%
Cleanliness - linear mean scoreScore: 83 (scale 1-100)
Cleanliness - star ratingRating: 2 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 74%
Nurse communication - linear mean scoreScore: 89 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 6%
Nurse communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 20%
Patients who reported that their doctors "Always" communicated wellPercent: 76%
Doctor communication - linear mean scoreScore: 89 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 8%
Doctor communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 16%
Patients who reported that they "Always" received help as soon as they wantedPercent: 59%
Staff responsiveness - linear mean scoreScore: 81 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 13%
Staff responsiveness - star ratingRating: 2 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 28%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 60%
Communication about medicines - linear mean scoreScore: 73 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 25%
Communication about medicines - star ratingRating: 2 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 15%
Discharge information - linear mean scoreScore: 86 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 14%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 86%
Patients who "Agree" they understood their care when they left the hospitalPercent: 46%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 8%
Care transition - linear mean scoreScore: 79 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 46%
Care transition - star ratingRating: 2 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 38%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 7%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 55%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 50%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 10%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 40%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 50%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 6%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 17%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 83%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 72%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 9%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 19%
Patients who reported that their doctors "Always" listened carefully to themPercent: 74%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 9%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 17%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 83%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 5%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 12%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 11%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 28%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 61%
Overall hospital rating - linear mean scoreScore: 84 (scale 1-100)
Overall hospital rating - star ratingRating: 2 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 73%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 15%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 12%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 71%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 9%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 20%
Patients who reported that their nurses "Always" listened carefully to themPercent: 70%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 7%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 23%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 83%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 4%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 13%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 50%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 14%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 36%
Quietness - linear mean scoreScore: 78 (scale 1-100)
Quietness - star ratingRating: 2 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 8%
Patients who reported YES, they would definitely recommend the hospitalPercent: 64%
Recommend hospital - linear mean scoreScore: 84 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 28%
Recommend hospital - star ratingRating: 2 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 46%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 35%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 19%
Summary star ratingRating: 2 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 10%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 90%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate2032.8
Death rate for heart attack patientsNo Different Than the National Rate17813.7
Death rate for CABG surgery patientsNo Different Than the National Rate402.9
Death rate for COPD patientsNo Different Than the National Rate1679.5
Death rate for heart failure patientsNo Different Than the National Rate23013.3
Death rate for pneumonia patientsNo Different Than the National Rate36215.7
Death rate for stroke patientsNo Different Than the National Rate7112.5
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate5631.15
Postoperative Respiratory Failure RateNo Different Than the National Rate4934.70
Serious blood clots after surgeryNo Different Than the National Rate12053.28
Blood stream infection after surgeryNo Different Than the National Rate5374.47
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate3681.02
Accidental cuts and tears from medical treatmentNo Different Than the National Rate10530.97
Pressure soresNo Different Than the National Rate35280.87
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate72171.86
Collapsed lung due to medical treatmentNo Different Than the National Rate44030.39
Broken hip from a fall after surgeryNo Different Than the National Rate40590.12
Serious complicationsNo Different Than the National Value0.99
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate11242.42

Hospitals with the same name

Hospital NameAddressTelephoneOverall Rating
Memorial Medical Center 1615 Maple Lane, Ashland, WI 54806(715) 685-55003
Memorial Medical Center 701 N Virginia St, Port Lavaca, TX 77979(361) 552-67134
Memorial Medical Center 1700 Coffee Rd, Modesto, CA 95355(209) 526-45003
Memorial Medical Center 701 N First St, Springfield, IL 62781(217) 788-30002

Location Information

Street Address 2450 SOUTH TELSHOR BLVD
City LAS CRUCES
State NM
Zip Code 88011

Hospitals in the same zip code

Hospital NameAddressTelephoneOverall Rating
Mountain View Regional Medical Center 4311 East Lohman Avenue, Las Cruces, NM 88011(575) 556-76101

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Bhc Mesilla Valley Hospital, LLC 3751 Del Rey Boulevard, Las Cruces, NM 88012(575) 382-3500

Hospitals in the state of NM

Hospital NameAddressTelephoneOverall Rating
Unm Hospital 2211 Lomas Boulevard Ne, Albuquerque, NM 87106(505) 272-21112
Presbyterian Espanola Hospital 1010 Spruce Street, Espanola, NM 87532(505) 753-15024
Plains Regional Medical Center 2100 N Martin Luther King, Jr, Blvd, Clovis, NM 88101(575) 769-71554
Lovelace Women's Hospital 4701 Montgomery Boulevard Ne, Albuquerque, NM 87109(505) 727-78052
Holy Cross Hospital A Div of Taos Health Systems 1397 Weimer Road, Taos, NM 87571(575) 758-88833
Lovelace Medical Center 601 Dr Martin Luther King Jr Ave Ne, Albuquerque, NM 87102(505) 727-80003
Lincoln County Medical Center 211 Sudderth Drive, Ruidoso, NM 88345(575) 257-82003
Lovelace Westside Hospital 10501 Golf Course Road Nw, Albuquerque, NM 87114(505) 727-20013
Unm Sandoval Regional Medical Center 3001 Broadmoor Blvd Ne, Rio Rancho, NM 87144(505) 272-80873
Gerald Champion Regional Medical Center 2669 Scenic Drive, Alamogordo, NM 88310(575) 439-61002
Find all hospitals in the state of NM

Similar Entities

Hospitals with similar names

Hospital NameAddressTelephoneOverall Rating
Torrance Memorial Medical Center 3330 Lomita Blvd, Torrance, CA 90509(310) 325-91103
Memorial Medical Center San Augustine 511 Hospital St, San Augustine, TX 75972(936) 275-3466
Reeves Memorial Medical Center 409 First Street, Bernice, LA 71222(318) 285-9066
Connally Memorial Medical Center 499 10th Street, Floresville, TX 78114(830) 393-13004
Claiborne Memorial Medical Center 620 East College Street, Homer, LA 71040(318) 927-20243
Memorial Hermann - Texas Medical Center 6411 Fannin, Houston, TX 77030(713) 704-40003
Steele Memorial Medical Center 203 South Daisy Street, Salmon, ID 83467(208) 756-56003
Conemaugh Memorial Medical Center 1086 Franklin Street, Johnstown, PA 15905(814) 534-90003
Community Memorial Hospital Medical Center 909 West First Street, Sumner, IA 50674(563) 578-3275
Jane Phillips Memorial Medical Center, Inc 3500 East Frank Phillips Boulevard, Bartlesville, OK 74006(918) 333-72003

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.