Memorial Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #320018. The hospital type is acute care hospitals. The address is 2450 South Telshor Blvd, Las Cruces, NM 88011. The overall rating is 2.
| Facility ID | 320018 |
| Facility Name | MEMORIAL MEDICAL CENTER |
| Address |
2450 South Telshor Blvd Las Cruces NM 88011 |
| County | Dona Ana |
| Telephone | (575) 522-8641 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Proprietary |
| Emergency Services | Yes |
| Overall Rating | 2 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 1, No different: 6, Worse: 0 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 0, No different: 10, Worse: 1 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 61% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 14% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 25% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 57% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 12% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 31% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 65% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 14% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 21% |
| Cleanliness - linear mean score | Score: 83 (scale 1-100) |
| Cleanliness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 74% |
| Nurse communication - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 6% |
| Nurse communication - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 20% |
| Patients who reported that their doctors "Always" communicated well | Percent: 76% |
| Doctor communication - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 8% |
| Doctor communication - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 16% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 59% |
| Staff responsiveness - linear mean score | Score: 81 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 13% |
| Staff responsiveness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 28% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 60% |
| Communication about medicines - linear mean score | Score: 73 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 25% |
| Communication about medicines - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 15% |
| Discharge information - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 14% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 86% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 8% |
| Care transition - linear mean score | Score: 79 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 46% |
| Care transition - star rating | Rating: 2 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 38% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 7% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 55% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 50% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 10% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 40% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 50% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 6% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 44% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 17% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 83% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 72% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 9% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 74% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 9% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 17% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 83% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 5% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 12% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 11% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 28% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 61% |
| Overall hospital rating - linear mean score | Score: 84 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 73% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 15% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 12% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 71% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 9% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 20% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 70% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 7% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 23% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 83% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 4% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 13% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 50% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 14% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 36% |
| Quietness - linear mean score | Score: 78 (scale 1-100) |
| Quietness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 8% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 64% |
| Recommend hospital - linear mean score | Score: 84 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 28% |
| Recommend hospital - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 46% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 35% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 19% |
| Summary star rating | Rating: 2 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 10% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 90% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 203 | 2.8 | |
| Death rate for heart attack patients | No Different Than the National Rate | 178 | 13.7 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 40 | 2.9 | |
| Death rate for COPD patients | No Different Than the National Rate | 167 | 9.5 | |
| Death rate for heart failure patients | No Different Than the National Rate | 230 | 13.3 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 362 | 15.7 | |
| Death rate for stroke patients | No Different Than the National Rate | 71 | 12.5 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 563 | 1.15 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 493 | 4.70 | |
| Serious blood clots after surgery | No Different Than the National Rate | 1205 | 3.28 | |
| Blood stream infection after surgery | No Different Than the National Rate | 537 | 4.47 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 368 | 1.02 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1053 | 0.97 | |
| Pressure sores | No Different Than the National Rate | 3528 | 0.87 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 72 | 171.86 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 4403 | 0.39 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 4059 | 0.12 | |
| Serious complications | No Different Than the National Value | 0.99 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 1124 | 2.42 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Memorial Medical Center | 1615 Maple Lane, Ashland, WI 54806 | (715) 685-5500 | 3 |
| Memorial Medical Center | 701 N Virginia St, Port Lavaca, TX 77979 | (361) 552-6713 | 4 |
| Memorial Medical Center | 1700 Coffee Rd, Modesto, CA 95355 | (209) 526-4500 | 3 |
| Memorial Medical Center | 701 N First St, Springfield, IL 62781 | (217) 788-3000 | 2 |
| Street Address |
2450 SOUTH TELSHOR BLVD |
| City | LAS CRUCES |
| State | NM |
| Zip Code | 88011 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Mountain View Regional Medical Center | 4311 East Lohman Avenue, Las Cruces, NM 88011 | (575) 556-7610 | 1 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Bhc Mesilla Valley Hospital, LLC | 3751 Del Rey Boulevard, Las Cruces, NM 88012 | (575) 382-3500 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Unm Hospital | 2211 Lomas Boulevard Ne, Albuquerque, NM 87106 | (505) 272-2111 | 2 |
| Presbyterian Espanola Hospital | 1010 Spruce Street, Espanola, NM 87532 | (505) 753-1502 | 4 |
| Plains Regional Medical Center | 2100 N Martin Luther King, Jr, Blvd, Clovis, NM 88101 | (575) 769-7155 | 4 |
| Lovelace Women's Hospital | 4701 Montgomery Boulevard Ne, Albuquerque, NM 87109 | (505) 727-7805 | 2 |
| Holy Cross Hospital A Div of Taos Health Systems | 1397 Weimer Road, Taos, NM 87571 | (575) 758-8883 | 3 |
| Lovelace Medical Center | 601 Dr Martin Luther King Jr Ave Ne, Albuquerque, NM 87102 | (505) 727-8000 | 3 |
| Lincoln County Medical Center | 211 Sudderth Drive, Ruidoso, NM 88345 | (575) 257-8200 | 3 |
| Lovelace Westside Hospital | 10501 Golf Course Road Nw, Albuquerque, NM 87114 | (505) 727-2001 | 3 |
| Unm Sandoval Regional Medical Center | 3001 Broadmoor Blvd Ne, Rio Rancho, NM 87144 | (505) 272-8087 | 3 |
| Gerald Champion Regional Medical Center | 2669 Scenic Drive, Alamogordo, NM 88310 | (575) 439-6100 | 2 |
| Find all hospitals in the state of NM | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
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