The Hospitals of Providence - Memorial Campus

(915) 577-6011 · 2001 N Oregon St, El Paso, TX 79902

Overview

The Hospitals of Providence - Memorial Campus is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #450002. The hospital type is acute care hospitals. The address is 2001 N Oregon St, El Paso, TX 79902. The overall rating is 4.

Facility ID 450002
Facility Name THE HOSPITALS OF PROVIDENCE - MEMORIAL CAMPUS
Address 2001 N Oregon St
El Paso
TX 79902
County El Paso
Telephone (915) 577-6011
Hospital Type Acute Care Hospitals
Hospital Ownership Proprietary
Emergency Services Yes
Overall Rating 4

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 6.
Better than the national value: 0, No different: 6, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: 2, No different: 6, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 10.
Better than the national value: 0, No different: 9, Worse: 1
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 9.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 892, Response Rate: 16% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 65%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 13%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 22%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 59%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 16%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 25%
Patients who reported that their room and bathroom were "Always" cleanPercent: 68%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 12%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 20%
Cleanliness - linear mean scoreScore: 85 (scale 1-100)
Cleanliness - star ratingRating: 2 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 74%
Nurse communication - linear mean scoreScore: 88 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 9%
Nurse communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 17%
Patients who reported that their doctors "Always" communicated wellPercent: 79%
Doctor communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 6%
Doctor communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 15%
Patients who reported that they "Always" received help as soon as they wantedPercent: 63%
Staff responsiveness - linear mean scoreScore: 82 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 15%
Staff responsiveness - star ratingRating: 2 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 22%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 63%
Communication about medicines - linear mean scoreScore: 77 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 19%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 18%
Discharge information - linear mean scoreScore: 85 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 15%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 85%
Patients who "Agree" they understood their care when they left the hospitalPercent: 46%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 8%
Care transition - linear mean scoreScore: 79 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 46%
Care transition - star ratingRating: 2 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 6%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 50%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 49%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 11%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 40%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 47%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 7%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 46%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 19%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 81%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 75%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 6%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 19%
Patients who reported that their doctors "Always" listened carefully to themPercent: 77%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 7%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 16%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 84%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 5%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 11%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 12%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 22%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 66%
Overall hospital rating - linear mean scoreScore: 85 (scale 1-100)
Overall hospital rating - star ratingRating: 2 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 74%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 11%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 15%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 74%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 8%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 18%
Patients who reported that their nurses "Always" listened carefully to themPercent: 68%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 11%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 21%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 79%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 8%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 13%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 57%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 14%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 29%
Quietness - linear mean scoreScore: 80 (scale 1-100)
Quietness - star ratingRating: 3 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 9%
Patients who reported YES, they would definitely recommend the hospitalPercent: 67%
Recommend hospital - linear mean scoreScore: 85 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 24%
Recommend hospital - star ratingRating: 2 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 51%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 26%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 23%
Summary star ratingRating: 2 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 11%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 89%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate852.7
Death rate for heart attack patientsNo Different Than the National Rate7713
Death rate for CABG surgery patientsNumber of Cases Too Small
Death rate for COPD patientsNo Different Than the National Rate1158.1
Death rate for heart failure patientsNo Different Than the National Rate17210.7
Death rate for pneumonia patientsNo Different Than the National Rate23115.6
Death rate for stroke patientsNo Different Than the National Rate6412
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate351.34
Postoperative Respiratory Failure RateNo Different Than the National Rate325.73
Serious blood clots after surgeryNo Different Than the National Rate8875.20
Blood stream infection after surgeryNo Different Than the National Rate344.66
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate3330.89
Accidental cuts and tears from medical treatmentNo Different Than the National Rate9121.26
Pressure soresNo Different Than the National Rate27290.68
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate39149.16
Collapsed lung due to medical treatmentNo Different Than the National Rate34880.31
Broken hip from a fall after surgeryNo Different Than the National Rate30150.10
Serious complicationsNo Different Than the National Value1.08
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate8532.61

Location Information

Street Address 2001 N OREGON ST
City EL PASO
State TX
Zip Code 79902

Hospitals in the same zip code

Hospital NameAddressTelephoneOverall Rating
El Paso Behavioral Health System 1900 Denver Ave, El Paso, TX 79902(915) 544-4000
El Paso Specialty Hospital 1755 Curie Suite A, El Paso, TX 799029155443636
The Hospitals of Providence - Sierra Campus 1625 Medical Center Dr, El Paso, TX 79902(915) 747-40002
Las Palmas Medical Center 1801 North Oregon Street, El Paso, TX 79902(915) 521-12002

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
El Paso Children's Hospital 4845 Alameda Avenue, El Paso, TX 79905(915) 521-7148
El Paso Psychiatric Center 4615 Alameda Avenue, El Paso, TX 79905(915) 532-2202
Foundation Surgical Hospital of El Paso 1416 George Dieter, El Paso, TX 79936(915) 598-42403
The Hospitals of Providence Transmountain Campus 2000 Transmountain Rd, El Paso, TX 79911(915) 877-81364
William Beaumont AMG (FT Bliss) 5005 N. Piedras St., El Paso, TX 79920(915) 742-2121
The Hospitals of Providence - East Campus 3280 Joe Battle Blvd, El Paso, TX 79938(915) 856-73493
Rio Vista Behavioral Health 1390 Northwestern Dr., El Paso, TX 79912(915) 493-8564
University Medical Center of El Paso 4815 Alameda Ave, El Paso, TX 79905(915) 521-76022

Similar Entities

Hospitals with similar names

Hospital NameAddressTelephoneOverall Rating
Providence Seaside Hospital 725 S Wahanna Road, Seaside, OR 97138(503) 717-70004
Providence Health Center 6901 Medical Parkway, Waco, TX 76712(254) 751-40004
The Hospitals of Providence - East Campus 3280 Joe Battle Blvd, El Paso, TX 79938(915) 856-73493
Providence Hood River Memorial Hospital 810 12th Street, Hood River, OR 97031(541) 386-39112
Providence Health 120 Gateway Corporate Blvd, Columbia, SC 29203(803) 256-53002
Providence Milwaukie Hospital 10150 Se 32nd Avenue, Milwaukie, OR 97222(503) 513-83004
Umass Memorial Medical Center/University Campus 55 Lake Avenue North, Worcester, MA 01655(508) 334-10002
The Hospitals of Providence Horizon City Campus 13600 Horizon Street, Suite 100, Horizon City, TX 79928(915) 407-7878
Providence St. Joseph Hospital 1100 West Stewart Dr, Orange, CA 92868(714) 633-91114
Providence Seward Hospital 417 First Avenue, Po Box 365, Seward, AK 99664(907) 224-5205

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.