University Medical Center of El Paso is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #450024. The hospital type is acute care hospitals. The address is 4815 Alameda Ave, El Paso, TX 79905. The overall rating is 2.
| Facility ID | 450024 |
| Facility Name | UNIVERSITY MEDICAL CENTER OF EL PASO |
| Address |
4815 Alameda Ave El Paso TX 79905 |
| County | El Paso |
| Telephone | (915) 521-7602 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Government - Hospital District or Authority |
| Emergency Services | Yes |
| Overall Rating | 2 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 6. Better than the national value: 0, No different: 6, Worse: 0 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 1, No different: 5, Worse: 1 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 9. Better than the national value: 0, No different: 8, Worse: 1 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 10. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 67% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 10% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 23% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 67% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 11% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 22% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 71% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 9% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 20% |
| Cleanliness - linear mean score | Score: 87 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 76% |
| Nurse communication - linear mean score | Score: 90 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 6% |
| Nurse communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 18% |
| Patients who reported that their doctors "Always" communicated well | Percent: 79% |
| Doctor communication - linear mean score | Score: 91 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 5% |
| Doctor communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 16% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 68% |
| Staff responsiveness - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 10% |
| Staff responsiveness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 22% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 65% |
| Communication about medicines - linear mean score | Score: 79 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 17% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 18% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 49% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 6% |
| Care transition - linear mean score | Score: 79 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 45% |
| Care transition - star rating | Rating: 2 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 49% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 53% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 8% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 39% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 50% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 5% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 45% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 15% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 85% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 75% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 78% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 7% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 15% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 84% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 4% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 12% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 9% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 18% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 73% |
| Overall hospital rating - linear mean score | Score: 88 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 79% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 8% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 13% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 75% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 72% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 7% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 21% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 82% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 5% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 13% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 59% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 12% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 29% |
| Quietness - linear mean score | Score: 82 (scale 1-100) |
| Quietness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 6% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 74% |
| Recommend hospital - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 20% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 52% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 27% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 21% |
| Summary star rating | Rating: 3 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 10% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 90% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | Number of Cases Too Small | |||
| Death rate for heart attack patients | No Different Than the National Rate | 87 | 13.7 | |
| Death rate for CABG surgery patients | Number of Cases Too Small | |||
| Death rate for COPD patients | No Different Than the National Rate | 38 | 8.1 | |
| Death rate for heart failure patients | No Different Than the National Rate | 81 | 12.9 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 99 | 15.8 | |
| Death rate for stroke patients | No Different Than the National Rate | 133 | 14.5 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 144 | 1.29 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 124 | 10.71 | |
| Serious blood clots after surgery | No Different Than the National Rate | 793 | 5.93 | |
| Blood stream infection after surgery | No Different Than the National Rate | 142 | 4.21 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 241 | 0.89 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 655 | 1.69 | |
| Pressure sores | No Different Than the National Rate | 2740 | 0.55 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 38 | 199.78 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 3225 | 0.32 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 2463 | 0.11 | |
| Serious complications | No Different Than the National Value | 1.22 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 782 | 2.68 |
| Street Address |
4815 ALAMEDA AVE |
| City | EL PASO |
| State | TX |
| Zip Code | 79905 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| El Paso Children's Hospital | 4845 Alameda Avenue, El Paso, TX 79905 | (915) 521-7148 | |
| El Paso Psychiatric Center | 4615 Alameda Avenue, El Paso, TX 79905 | (915) 532-2202 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| The Hospitals of Providence - East Campus | 3280 Joe Battle Blvd, El Paso, TX 79938 | (915) 856-7349 | 3 |
| The Hospitals of Providence Transmountain Campus | 2000 Transmountain Rd, El Paso, TX 79911 | (915) 877-8136 | 4 |
| The Hospitals of Providence - Sierra Campus | 1625 Medical Center Dr, El Paso, TX 79902 | (915) 747-4000 | 2 |
| William Beaumont AMG (FT Bliss) | 5005 N. Piedras St., El Paso, TX 79920 | (915) 742-2121 | |
| The Hospitals of Providence - Memorial Campus | 2001 N Oregon St, El Paso, TX 79902 | (915) 577-6011 | 4 |
| El Paso Specialty Hospital | 1755 Curie Suite A, El Paso, TX 79902 | 9155443636 | |
| Rio Vista Behavioral Health | 1390 Northwestern Dr., El Paso, TX 79912 | (915) 493-8564 | |
| Foundation Surgical Hospital of El Paso | 1416 George Dieter, El Paso, TX 79936 | (915) 598-4240 | 3 |
| Las Palmas Medical Center | 1801 North Oregon Street, El Paso, TX 79902 | (915) 521-1200 | 2 |
| El Paso Behavioral Health System | 1900 Denver Ave, El Paso, TX 79902 | (915) 544-4000 | |
| Find all hospitals in the same city | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| University of Virginia Medical Center | 1215 Lee Street, Charlottesville, VA 22908 | (434) 924-0000 | 4 |
| El Paso Specialty Hospital | 1755 Curie Suite A, El Paso, TX 79902 | 9155443636 | |
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| University of Cincinnati Medical Center, LLC | 234 Goodman Street, Cincinnati, OH 45219 | (513) 584-1000 | 2 |
| El Paso Children's Hospital | 4845 Alameda Avenue, El Paso, TX 79905 | (915) 521-7148 | |
| Loyola University Medical Center | 2160 S 1st Avenue, Maywood, IL 60153 | (708) 216-9000 | 3 |
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