Baylor Scott & White Medical Center - Centennial

(972) 963-3333 · 12505 Lebanon Road, Frisco, TX 75035

Overview

Baylor Scott & White Medical Center - Centennial is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #450885. The hospital type is acute care hospitals. The address is 12505 Lebanon Road, Frisco, TX 75035. The overall rating is 3.

Facility ID 450885
Facility Name BAYLOR SCOTT & WHITE MEDICAL CENTER - CENTENNIAL
Address 12505 Lebanon Road
Frisco
TX 75035
County Collin
Telephone (972) 963-3333
Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Other
Emergency Services Yes
Overall Rating 3

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 5.
Better than the national value: 0, No different: 5, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 5.
Better than the national value: 0, No different: 5, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 8.
Better than the national value: 0, No different: 7, Worse: 1
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 9.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 377, Response Rate: 14% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 64%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 10%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 26%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 63%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 9%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 28%
Patients who reported that their room and bathroom were "Always" cleanPercent: 78%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 5%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 17%
Cleanliness - linear mean scoreScore: 90 (scale 1-100)
Cleanliness - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 79%
Nurse communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 5%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 16%
Patients who reported that their doctors "Always" communicated wellPercent: 79%
Doctor communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 5%
Doctor communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 16%
Patients who reported that they "Always" received help as soon as they wantedPercent: 64%
Staff responsiveness - linear mean scoreScore: 84 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 10%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 26%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 62%
Communication about medicines - linear mean scoreScore: 79 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 16%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 22%
Discharge information - linear mean scoreScore: 87 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 13%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 87%
Patients who "Agree" they understood their care when they left the hospitalPercent: 40%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 7%
Care transition - linear mean scoreScore: 81 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 53%
Care transition - star ratingRating: 3 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 35%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 5%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 60%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 43%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 8%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 49%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 42%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 7%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 51%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 15%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 85%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 75%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 6%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 19%
Patients who reported that their doctors "Always" listened carefully to themPercent: 78%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 5%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 17%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 86%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 4%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 10%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 9%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 18%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 73%
Overall hospital rating - linear mean scoreScore: 88 (scale 1-100)
Overall hospital rating - star ratingRating: 3 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 75%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 7%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 18%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 75%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 6%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 19%
Patients who reported that their nurses "Always" listened carefully to themPercent: 77%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 6%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 17%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 85%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 4%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 11%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 73%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 4%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 23%
Quietness - linear mean scoreScore: 89 (scale 1-100)
Quietness - star ratingRating: 5 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 9%
Patients who reported YES, they would definitely recommend the hospitalPercent: 69%
Recommend hospital - linear mean scoreScore: 86 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 22%
Recommend hospital - star ratingRating: 3 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 50%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 26%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 24%
Summary star ratingRating: 3 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 12%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 88%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate452.4
Death rate for heart attack patientsNo Different Than the National Rate9212.1
Death rate for CABG surgery patients
Death rate for COPD patientsNo Different Than the National Rate828.3
Death rate for heart failure patientsNo Different Than the National Rate6310.7
Death rate for pneumonia patientsNo Different Than the National Rate21014.8
Death rate for stroke patientsNo Different Than the National Rate4312
Postoperative Acute Kidney Injury Requiring Dialysis Rate
Postoperative Respiratory Failure Rate
Serious blood clots after surgeryNo Different Than the National Rate4762.97
Blood stream infection after surgery
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate1520.91
Accidental cuts and tears from medical treatmentNo Different Than the National Rate3241.18
Pressure soresNo Different Than the National Rate13000.33
Deaths among Patients with Serious Treatable Complications after SurgeryNumber of Cases Too Small
Collapsed lung due to medical treatmentNo Different Than the National Rate18030.29
Broken hip from a fall after surgeryNo Different Than the National Rate16110.11
Serious complicationsNo Different Than the National Value0.89
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate4492.32

Location Information

Street Address 12505 LEBANON ROAD
City FRISCO
State TX
Zip Code 75035

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
St. Anthony Summit Medical Center 340 Peak One Drive, Frisco, CO 80443(970) 668-33005
Haven Behavioral Hospital of Frisco 5680 Frisco Square Blvd, Suite 3000, Frisco, TX 75034(469) 535-8000
Texas Health Hospital Frisco 12400 N Dallas Parkway, Frisco, TX 75033(469) 495-2000
Baylor Scott & White Medical Center - Frisco 5601 Warren Parkway, Frisco, TX 75034(214) 407-50003

Hospitals in the state of TX

Hospital NameAddressTelephoneOverall Rating
Doctors Hospital of Laredo 10700 Mcpherson Road, Laredo, TX 78045(956) 523-20005
Texas Health Harris Methodist Hospital Stephenvill 411 N Belknap St, Stephenville, TX 76401(254) 965-15005
Baylor Scott & White Heart & Vascular Hospital - Dallas 621 North Hall Street, Dallas, TX 75226(214) 820-06005
Hill Country Memorial Hospital Inc 1020 South State Highway 16, Fredericksburg, TX 78624(830) 997-43535
Texas Health Harris Methodist Hospital Alliance 10864 Texas Health Trail, Fort Worth, TX 76244(682) 212-20045
Baylor Scott & White Medical Center - Marble Falls 810 W Highway 71, Marble Falls, TX 78654(254) 215-97915
Pampa Regional Medical Center 1 Medical Plaza, Pampa, TX 79065(806) 665-37215
Baylor Scott & White Medical Center At Irving 1901 N Macarthur Blvd, Irving, TX 75061(972) 579-81005
Methodist Hospital South 1905 Hwy 97 East, Jourdanton, TX 78026(830) 769-35155
Texas Health Presbyterian Hospital Rockwall 3150 Horizon Road, Rockwall, TX 75032(469) 698-10005
Find all hospitals in the state of TX

Similar Entities

Hospitals with similar names

Hospital NameAddressTelephoneOverall Rating
Baylor Scott and White Medical Center Sunnyvale 231 South Collins Road, Sunnyvale, TX 75182(972) 892-30003
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Baylor Scott & White Medical Center-White Rock 9440 Poppy Dr, Dallas, TX 75218(214) 324-61003
Baylor Scott & White Medical Center - Frisco 5601 Warren Parkway, Frisco, TX 75034(214) 407-50003
Baylor Scott and White Medical Center Lake Pointe 6800 Scenic Dr, Rowlett, TX 75088(972) 412-22733
Baylor Scott & White Emergency Medical Center At C 900 East Whitestone Blvd, Cedar Park, TX 786135126844911
Baylor Scott & White Medical Center - Brenham 700 Medical Parkway, Brenham, TX 77833(979) 337-50004
Baylor Scott and White Medical Center Uptown 2727 East Lemmon Avenue Building I, Dallas, TX 75204(214) 443-3000
Baylor Scott & White Medical Center - Buda 5330 Overpass Road Suite 110, Buda, TX 78610(737) 999-6200
Baylor Scott & White Medical Center Grapevine 1650 W College St, Grapevine, TX 76051(817) 481-15884

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.