Utah Valley Hospital

(801) 373-7850 · 1034 North 500 West, Provo, UT 84604

Overview

Utah Valley Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #460001. The hospital type is acute care hospitals. The address is 1034 North 500 West, Provo, UT 84604. The overall rating is 5.

Facility ID 460001
Facility Name UTAH VALLEY HOSPITAL
Address 1034 North 500 West
Provo
UT 84604
County Utah
Telephone (801) 373-7850
Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Emergency Services Yes
Overall Rating 5

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 1, No different: 6, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: 2, No different: 6, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 11.
Better than the national value: 3, No different: 8, Worse: 0
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 13.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 2938, Response Rate: 24% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 68%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 7%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 25%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 58%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 8%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 34%
Patients who reported that their room and bathroom were "Always" cleanPercent: 79%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 6%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 15%
Cleanliness - linear mean scoreScore: 91 (scale 1-100)
Cleanliness - star ratingRating: 4 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 81%
Nurse communication - linear mean scoreScore: 92 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 3%
Nurse communication - star ratingRating: 4 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 16%
Patients who reported that their doctors "Always" communicated wellPercent: 81%
Doctor communication - linear mean scoreScore: 92 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 4%
Doctor communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 15%
Patients who reported that they "Always" received help as soon as they wantedPercent: 63%
Staff responsiveness - linear mean scoreScore: 85 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 7%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 30%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 62%
Communication about medicines - linear mean scoreScore: 79 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 18%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 20%
Discharge information - linear mean scoreScore: 89 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 11%
Discharge information - star ratingRating: 4 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 89%
Patients who "Agree" they understood their care when they left the hospitalPercent: 40%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 5%
Care transition - linear mean scoreScore: 83 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 55%
Care transition - star ratingRating: 4 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 33%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 4%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 63%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 46%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 5%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 49%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 42%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 4%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 54%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 12%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 88%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 76%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 4%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 20%
Patients who reported that their doctors "Always" listened carefully to themPercent: 79%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 4%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 17%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 88%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 3%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 9%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 5%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 17%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 78%
Overall hospital rating - linear mean scoreScore: 91 (scale 1-100)
Overall hospital rating - star ratingRating: 4 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 77%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 8%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 15%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 76%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 3%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 21%
Patients who reported that their nurses "Always" listened carefully to themPercent: 77%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 3%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 20%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 89%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 2%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 9%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 61%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 7%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 32%
Quietness - linear mean scoreScore: 85 (scale 1-100)
Quietness - star ratingRating: 4 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 3%
Patients who reported YES, they would definitely recommend the hospitalPercent: 79%
Recommend hospital - linear mean scoreScore: 92 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 18%
Recommend hospital - star ratingRating: 4 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 47%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 28%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 25%
Summary star ratingRating: 4 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 9%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 91%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate5383
Death rate for heart attack patientsNo Different Than the National Rate37613.1
Death rate for CABG surgery patientsNo Different Than the National Rate1354.1
Death rate for COPD patientsNo Different Than the National Rate499.1
Death rate for heart failure patientsNo Different Than the National Rate23111.1
Death rate for pneumonia patientsNo Different Than the National Rate45318.6
Death rate for stroke patientsBetter Than the National Rate34310.5
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate17751.30
Postoperative Respiratory Failure RateNo Different Than the National Rate14784.19
Serious blood clots after surgeryNo Different Than the National Rate31643.36
Blood stream infection after surgeryNo Different Than the National Rate17113.38
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate5930.84
Accidental cuts and tears from medical treatmentNo Different Than the National Rate12881.05
Pressure soresNo Different Than the National Rate54960.44
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate144138.19
Collapsed lung due to medical treatmentNo Different Than the National Rate69120.21
Broken hip from a fall after surgeryNo Different Than the National Rate60700.12
Serious complicationsNo Different Than the National Value0.80
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate30483.20

Location Information

Street Address 1034 NORTH 500 WEST
City PROVO
State UT
Zip Code 84604

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Utah State Hospital 1300 East Center Street, Provo, UT 84605(801) 344-4400

Hospitals in the state of UT

Hospital NameAddressTelephoneOverall Rating
Riverton Hospital 3741 West 12600 South, Riverton, UT 84065(801) 285-40004
Mckay Dee Hospital 4401 Harrison Boulevard, Ogden, UT 84403(801) 387-28004
Salt Lake Regional Medical Center 1050 East South Temple, Salt Lake City, UT 84102(801) 350-41113
St Mark's Hospital 1200 East 3900 South, Salt Lake City, UT 84124(801) 268-71553
Uintah Basin Medical Center 250 West 300 North, Roosevelt, UT 84066(435) 722-46914
Ashley Regional Medical Center 150 West 100 North, Vernal, UT 84078(435) 789-33425
Lds Hospital 8th Avenue and C Street, Salt Lake City, UT 84143(801) 408-11005
Lone Peak Hospital 11925 South State Street, Draper, UT 84020(801) 545-80004
American Fork Hospital 170 North 1100 East, American Fork, UT 84003(801) 855-33053
St. George Regional Hospital 1380 East Medical Center Drive, St George, UT 84790(435) 251-21005
Find all hospitals in the state of UT

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University of Utah Hospitals and Clinics 50 North Medical Drive, Salt Lake City, UT 84132(801) 581-21215
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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.